Mayday Button Overview for the New Kindle Fire HDX
It is no doubt that the new Kindle Fire HDX 7″ Tablet is flying off the shelves now due to the introduction to the all new “Mayday Button.”
Amazon and their CEO Jeff Bezos introduced the all-new Kindle Fire in 2013 with the new tablet that will give Apple a run for its money in the handheld tablet industry. The main reason people are switching over to a new tablet is the fact that Apple, though being relatively easy to use, does not come with an iPad instruction manual.
The Kindle Fire HDX 7″ on the other hand, along with its other screen size versions, now include a handy, built-in tech support to aid in the user’s experience.
On the top of the screen interface, there is a little mayday button icon, when clicked will give you a live, one-on-one tech support agent to help you out in the user experience process.
Let’s say that you need help getting new content on your Kindle; an example might be a new book or movie from the Kindle store. You can click the icon, and an agent will log into your tablet (considering you are connected to the internet with its Wi-fi) and guide you through the steps.
Average wait times last I checked were about 30-45 seconds. Sometimes sooner, sometimes a little longer depending on the time of day.
Note however, for those thinking that this is a fun game you can play at parties to entertain your friends, the agent is visible by the tablet user, but the tech support agent can NOT see you! So keep your pants on guys!
The gal infamously known as “Amy” by the kindle commercials on tv, is a paid actor and is not one of the actual agents that will be helping utilize your new tablet.
Kindle Fire HDX 7″ Tablet Review
The Fire HDX comes 7″ with the all-new HDX Display, included Wi-Fi, as well as the Optional 4G LTE Wireless connection for internet on the go. You can choose your LTE wireless through Verizon and At&t currently.
The sizes come in 16GB, 32GB, or 64GB, which are pretty standard for most tablets nowadays.
I use the Kindle tablet a lot for work and play, so I appreciated the fact that it comes standard with OfficeSuite and Outlook for work, and Gmail and the Google Calendars function for my personal events.
I have used the Mayday button support at various hours of the day, and per Amazon, they offer live tech support 24 hours a day, 365 days a year (366 days on leap years folks!)
**AWESOME Alert: the Amazon App store not only offers 100,000 apps available for free and for purchase, but they offer a FREE app download from their paid selections once per month!